Best Buy — Electronics Store in Ahuntsic Cartierville Montréal

Reviews of Best Buy

• Jameson

  Added 2016.08.26

  Horrible service. The staff sold us a washing machine and a dryer which did not meet our specifications. We specified repeatedly that we had limited space for our washing machine and dryer but heck, they didn't really care. Moreover, when they delivered the machines they forget stuff which prevented us from installing completely the machines.
• Henry

  Added 2016.02.19

  I honestly was very disapointed and I decided to give everything back for a refund. But that's where the trick is, they picked everything up but I'm still waiting my refund.
• Nova

  Added 2015.12.02

  It is terrible. I brought a laptop two months back. After one month it got restarting error and contact them for repair. They say it takes two weeks and also that time period not guaranteed as it will take more than that. This is horrible. I stuck with my studies and they don't have any backup plan. As I thought buying brand new laptop with warranty it's hassle free but now I got headache taking too long time to repair. This is very poor poor customer service and customer satisfaction. Even it's very hard to get a call them to check the status as their online system not working...
• Cameron

  Added 2015.09.06

  Decided to buy my machines elsewhere.
• Sarah

  Added 2015.04.26

  Here is a simple YES or NO answer to a SIMPLE question. When I asked the manager if they will accept my return the next day, she replied with an elevated ANGRY voice why the hell not. I GOT YELLED AT BY YOUR STAFF FOR NOT WANTING TO CARRY A LARGE TV TWICE. Is there a minimum of HUMAN DECENCY in this store?
• Julia

  Added 2015.03.25

  Google will not allow me a 0/5 rating so here’s a 1/5. I wanted to return a 49” TV at 4:30pm. DEC 30 2017 The store closes at 5pm. The staff told me they do not accept return at 4:30pm because the line is too long and they want to close at 5. The staff are not understanding that I carried a TV into the store and they insisted I come back another time to return it. The double standard is they will accept purchases and the line was just as long.
• Nevaeh

  Added 2013.11.12

  Best Buy is a staple brick and mortar that offers a reasonably wide range of products at competitive prices. People unsatisfied with service seem to be completely unaware how BB works. Best suited for customers that already know what they want or know how to Google. Employees here are best suited to point you toward the bathroom or cash you out.
• Easton

  Added 2013.11.07

  I rushed to Best Buy in Laval at 4:50pm and they were very accommodating and helped us with the return.
• Madison

  Added 2013.08.28

  I had a mixed experience in this place last October. Employees in the TV section were extremely helpful and nice, while the people in the headphones section did not care at all about the problems in their working area. They have samplers that does not match the headphones exhibited and when I pointed out the problem they just blamed the provider. I was trying to test the headphones before buy them, so I preferred to go somewhere else instead of just making a blind purchase. It is understandable that sometimes these problems are out of reach but they should at least try!
• Sawyer

  Added 2013.08.23

  LAZY RUDE MANAGERS/ STAFF WHO DO NOT CARE ABOUT CUSTOMERS